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FAQ
Order & Payment
1. Is VAT included in the price?
Yes, all prices shown are final and include any applicable taxes and duties. You will not face any hidden fees during checkout or upon delivery.
2. What payment methods do you accept?
We accept secure payments via Credit Cards (Visa/Mastercard), Western Union, and Bank Transfer.
3. Do you ship internationally?
Yes, we offer worldwide shipping. Orders are shipped from our regional warehouses to ensure faster delivery.
4. Is it safe to pay on your website?
Yes, our website uses SSL encryption and complies with PCI-DSS standards to ensure all transactions are secure.
5. My card was charged but the order was not confirmed. What should I do?
This is usually a temporary authorization hold, which will be released by your bank within 3–10 business days. If the amount was actually deducted, please contact us immediately for assistance.
Shipping & Delivery
6. Are all products in stock?
Most items are in stock and ready to ship. High-demand styles during tournaments may sell out quickly. Please check the product page for real-time availability.
7. What are your shipping times?
European delivery typically takes 7–10 business days. Worldwide delivery ranges from 7 to 20 business days, depending on the destination.
8. How can I track my order?
Once shipped, you will receive a tracking number via email to monitor your order’s progress on the carrier’s website.
Returns & Support
9. What is your return policy?
We offer a 14-day return window from the delivery date for items in unused condition with original tags attached. Customized items are non-returnable unless faulty.
10. How long do refunds take?
Refunds are processed within 3–5 business days after we receive the returned item. The time for funds to appear depends on your payment provider.
GoalStrikers Shop Team
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