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Refund policy
At GoalStrikers Shop, customer satisfaction is our priority. If you are not entirely happy with your purchase, you may return eligible items within 30 days of receiving your order for a full refund or exchange, provided the conditions below are met.
Conditions for Returns:
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Items must be unworn, unwashed, and in their original condition.
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All original tags, labels, and packaging must be intact and included.
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Customized or personalized jerseys (with names, numbers, or special prints) are considered final sale and cannot be returned unless there is a manufacturing defect or an error on our part.
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We reserve the right to refuse a refund or issue a partial refund if the returned items do not meet the above conditions.
How to Initiate a Return:
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Contact our Customer Support team at footballjerseyhub@hotmail.com within the return window to request a Return Merchandise Authorization (RMA) number.
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Pack the item securely in its original packaging, include a copy of your order confirmation or note with your order number, and indicate whether you prefer a refund or exchange.
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Ship the package to the return address we provide. Please note that return shipping costs are the customer’s responsibility, unless the return is due to our mistake (e.g., wrong item shipped).
Processing Refunds:
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Once we receive and inspect your return, we will notify you regarding the status of your refund.
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Approved refunds will be issued to your original payment method within 5-10 business days. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.
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Original shipping fees are non-refundable.
Exchanges:
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Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will process a refund instead.
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Customers are responsible for all shipping costs associated with exchanges, unless the exchange is necessitated by an error on our part.
For any questions regarding this policy, please contact us at: footballjerseyhub@hotmail.com.
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